Privacy policy

Effective Date: 15 July 2026

At The Cuddleberry ("we," "our," or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit www.thecuddleberry.com, make a purchase, or otherwise interact with our services.

1. Information We Collect

When you use our website, we may collect the following information:

Information You Provide

  • Name
  • Email address
  • Mobile number
  • Billing and shipping address
  • Order details
  • Information you provide when contacting customer support

Payment Information

Payments are processed securely through Shopify Payments and/or our authorized payment gateway partners. We do not store your complete debit or credit card details.

Automatically Collected Information

When you browse our website, we may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Operating system
  • Pages viewed
  • Time spent on our website
  • Referring website
  • Cookies and similar tracking technologies

2. How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders
  • Verify payments and prevent fraud
  • Arrange shipping and delivery
  • Communicate order updates
  • Respond to customer enquiries
  • Improve our website, products, and services
  • Personalize your shopping experience
  • Send promotional emails or SMS (only where permitted by law or with your consent)
  • Comply with legal obligations

3. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

  • Keep you signed in
  • Remember your shopping cart and preferences
  • Measure website performance
  • Improve user experience
  • Display relevant advertisements where applicable

When you first visit our website, you may see a cookie banner or consent notice that explains the types of cookies we use and allows you to manage your preferences. Where required by law, we will only place non-essential cookies, including analytics and marketing cookies, after you have given your consent.

Types of Cookies We Use

Essential Cookies

These are necessary for the website to function properly, such as enabling checkout, security, and basic site features. These cookies cannot usually be disabled through our cookie settings.

Analytics Cookies

These help us understand how visitors use our website so we can improve performance and user experience.

Marketing Cookies

These are used to deliver relevant advertisements and measure the effectiveness of marketing campaigns.

Your Cookie Choices

You can manage your cookie preferences in the following ways:

  • Accept Cookies: You may choose to accept all cookies through the cookie banner or consent settings.
  • Reject Non-Essential Cookies: You may reject analytics and marketing cookies where this option is available.
  • Manage Preferences: You may update your cookie choices at any time through our cookie settings or preference center, if available on our website.
  • Browser Controls: You can also block or delete cookies through your browser settings.

Opt-Out Options

If you do not want us to use analytics or marketing cookies, you may opt out by:

  • Adjusting your cookie preferences through the cookie banner or settings tool on our website
  • Disabling cookies in your browser
  • Using any available opt-out links or tools provided by third-party analytics or advertising providers

Please note that if you disable certain cookies, some parts of the website may not function properly, and your shopping experience may be affected.

4. Sharing Your Information

We may share your information with trusted third parties only when necessary, including:

  • Shopify, which powers our online store
  • Payment gateway providers
  • Shipping and courier partners
  • Marketing, analytics, and customer support service providers
  • Government or legal authorities when required by applicable law

We do not sell your personal information to third parties.

5. Shopify Services

Our online store is hosted on Shopify. Shopify collects and processes certain personal information to operate the store, process payments, prevent fraud, and provide secure checkout services.

If you use Shop Pay or other Shopify services, your information may also be processed in accordance with Shopify's own privacy practices.

6. Data Retention

We retain your personal information only for as long as necessary to:

  • Complete your orders
  • Maintain business records
  • Meet legal, tax, accounting, and regulatory obligations
  • Resolve disputes and enforce our agreements

7. Your Privacy Rights

Subject to applicable law, you may request to:

  • Access your personal information
  • Correct inaccurate information
  • Delete your personal information
  • Withdraw consent for marketing communications
  • Request a copy of your personal information

To exercise these rights, please contact us using the details below.

8. Data Security

We implement reasonable administrative, technical, and organizational safeguards to protect your information against unauthorized access, loss, misuse, or disclosure. However, no method of internet transmission or electronic storage is completely secure.

9. Children's Privacy

Our website is intended for use by adults purchasing products for children. We do not knowingly collect personal information directly from children under the age of 18.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. We encourage you to review their privacy policies before providing personal information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page along with the revised Effective Date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

The Cuddleberry

Website: www.thecuddleberry.com

Email: support@thecuddleberry.com